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Account Specialist - Ocean Imports - Freight Forwarding - Mississauga, ON

Our client is a leading freight forwarding firm with a strong international presence.
They are seeking a proactive, analytical customer service specialist to analyze
customer performance issues, determine needs and recommend and implement creative
solutions.

If you have several years of customer service in freight forwarding, are up to date with Excel and PPT,
and have a problem-solver approach to keeping customers happy, our client wants to meet you.

Responsibilities:

• Review and confirm customer KPIs and service standards are met
• Advise staff of operational parameters for specific customers
• Report on performance issues and suggest improvements
• Communicate with internal departments and carriers to ensure customer satisfaction
• Resolve problems and suggest solutions to best serve the customer
• Inform management of service issues and enlist assistance, if needed
• Liaise with client logistics management to ensure smooth operations
• Consult with internal colleagues to devise customer solutions
• Determine customer needs and opportunities for upselling company services
• Review KPIs and results with members of the Customer Service team and management

Qualifications:

• 3 to 5 years of freight forwarding customer service experience
  or internal account management in air and ocean freight
• Advanced Excel and Advanced Powerpoint skills required
• Ability to analyze, problem solve and manage complex data
• Proven ability to determine customer needs
• Excellent knowledge of customer service operational procedures
• Self-managed and proactive work style

Compensation: According to industry qualifications and experience



Please attach your resume to the email generated. The Subject line contains the position title already for you.
Email: kevin@buckleysearch.com  Email: anna@buckleysearch.com



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Serving Freight, Customs and Logistics Professionals in Canada and the USA.
Tel: (416) 865-0695 Toll-free, North America: 1 (866) 996-9984

Buckley Search Inc. serves the Freight, Customs and Logistics sectors throughout North America. Established in 1990, we provide highly experienced guidance in matters of career transition, industry compensation, and represent opportunities with progressive-minded companies seeking talented people for mutual growth. We are the only recruitment firm in Canada that is accepted as an Associate Member of CIFFA and the CSCB.

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