Buckley Search Inc.
	Partners for Progress

kevin@buckleysearch.com                Tel:   (416) 865-0695 toll-free 1 (866) 996-9984               anna@buckleysearch.com

A well-established international freight forwarder in the Airport area is looking for a Far East Imports
Customer Service Representative development person with 3-5 years of experience
in freight forwarding, preferably Ocean Imports in Canada. You are the key liaison with overseas agents.

They pride themselves on their service standards and personalized service. They invest in systems
 in order to assist their team in providing the best possible service and just as importantly, they invest
in their people. Training of personnel and an “Open Door” policy provides a comfortable atmosphere and
a good working environment.



- Communicate with overseas agents on shipments and routings
- Notify clients of their bookings and entering the booking details in System
- Update and send weekly cargo status reports to selected customers
- Follow up with customers on their POs and help arrange shipping schedule to meet their needs
- Complete and follow up on ACI filings
- Follow up with agents insuring ACI details are received in the needed time frame to file
- Follow up with the agents on cargo manifests and pre alerts
- Once cargo is loaded, update files in System and send full pre alerts to customers
- Follow up with agents on shipping documents
- Match documents with the pre alerts / files opened, update and ensure documents accuracy
- Inform agents of sell rates for profit share purposes
- Confirm that the invoices we are getting from agents are correct and are as per sell / net rates
- Match the files with an updated quote and shipping instructions to ensure correct, speedy
  billing and handling
- Follow up on pre alerts, arrival dates and keep customers updated of status
- Follow up on manifest and invoices from steam ship lines and co loaders
- Confirm that what we are being billed from co loaders and steam ship lines is correct
  as per our updated rates on file
- Follow up on the ETA and departure to terminal destination and update customers
- Follow up on leads and free hand cargo to secure new business
- Attend joint client visits
- Assist the ocean import team in the daily functions of ocean import operations when
  required, which includes;
- Handle FCL Shipments and de-consolidations
- Arrange shipments with agents
- Pre alerting customers
- Following up on ETA – Inform Customers accordingly
- Issue Manifests
- Issue delivery instructions & releases
- Billing & collecting funds on COD shipments
- Checking & approving agents debit/credit notes
- Checking & approving vendor invoices
- Preparing/approving profit share calculations
- Closing files
- Deal with customer satisfaction issues
- Communicating by fax, email and phone with the overseas agents regarding shipment
  updates and pickups
- Other department related duties



- 3 to 5 years of Ocean Imports experience in International Freight Forwarding in Canada

- Organized, self-motivated and focused on the future

· Growth and development oriented; always striving to improve

· Excellent communications skills



- Very well-established name, reputation and market profile, stable and expanding

- Excellent compensation and benefits package

- The opportunity to be in the forefront of strong corporate and personal career growth


To explore this career opportunity in confidence please call
Kevin Buckley at (416) 865-0695 or toll-free; 1 (866) 996-9984
or email us kevin@buckleysearch.com or anna@buckleysearch.com

Put your career on a progressive track! All discussions are strictly confidential.

Associate Member, CIFFA, CSCB, IE Canada
 

Freight Careers

Customs Careers

kevin@buckleysearch.com                             Tel:   (416) 865-0695 toll-free 1 (866) 996-9984