Our client is a very well-established customs broker and freight forwarder in the airport region. They have a reputation for professionalism and accuracy, and they are very focused on providing superior customer service to their clients.
The main function of a Customs Import Release Agent is to act on behalf of of the company in the representation of our customers in their dealings with the Canada Border Services Agency. He or she is also responsible for maintaining positive customer relationships using excellent relationship management and interpersonal skills. He or she must correctly prepare import release information for submission to the CBSA efficiently within the timelines required.
As Team Leader you will report to the Customer Service Supervisor. In this position you will be required to make decisions if required concerning the prioritization or handling of work, He or she should work in conjunction with the other members of the team to ensure that work is evenly distributed and completed as required prior to leaving. He or she may need to make decisions concerning the need for overtime if work priorities require it.
Key Responsibilities: Team Leader
• As required prioritize work for completion
• As required ensure company policies are being followed
• As required make decisions concerning the distribution of files for completion
• As required provide instruction or mentoring
• Be aware of the workload and time line for completion
• Be the “go to individual” when decisions or further clarification are required
Key Responsibilities: Import Release Agent
• Determine the type of shipment for clearance and set up according to arrival time
• Dealing mainly with truck imports but may include rail and air shipments
• Determining credit type and obtaining approval when applicable
• Handle all types of release to include PARS, RMDS, temporary imports, CITES, vehicle imports and shortages.
• Setting up Hard Copy Entries with our agents
• Independently be responsible for handling all incoming live shipments for set up
• Update client profile notes for new vendor information
• Create specific shipment notes if required for out of the ordinary information pertaining to a clearance
• Completing the necessary forms required for clearances, Form 1’s, E29B, CFIA requests for approval, Import Declarations, etc.
• Entering in all charges applicable that pertains to a shipment, examples: Form 1 charge, CFIA fee, shortage fee, CCI, etc.
• Obtain information to clear the shipment to include information for OGDs (Other Government Departments)
• Answer all incoming phone calls and emails in a timely manner
• Check voice mail and return calls within a timely manner
• Check the fax machine for incoming work regularly
• Assist clients with their requests
• Tracking and tracing shipments
• Monitor all shipments set up on PARS for acceptance
• Deal with agents, customers, vendors, trucking companies, and airlines for setting up shipments or obtaining information
• Take over all incomplete shipments for the Customer Service Department and monitor and obtain missing information if required
• Hand back all files to the CSRs at the end of the evening
• Work with the raters on the evening shift and assist with their requests for information required to complete the setup of the shipment
• Email the after hours advising of any unresolved clearances
• Closing the office and setting the alarm
• Statutory Holiday coverage as scheduled (2 to 3 statutory holidays per calendar year)
• After hours phone handling – If required you will share the responsibility of the phone handling during our closed hours and on weekends
Other Knowledge and Skills:
• Ability to multi-task
• Ability to prioritize and make adjustments for changing workload
• Strong focus on providing excellent customer service to all individuals
• Strong command of the English language for all methods of communicating (e.g. written and verbal)
• Ability to work independently with minimum supervision as well as in a team environment
• Comfortable using Open Office, Microsoft Outlook email, Internet, general office equipment
• Excellent memory
Education and Experience:
• Successful completion of OSSGD
• Post-secondary education in a customs related field would be an asset
• Minimum of five years of experience in the Customs industry
• CCS designation is required
Compensation: Salary plus benefits, commensurate with experience
KEYWORDS: Customs Release,Customs Rater, Customs Specialist, CCS, Customs Broker
Please attach your resume to the email generated. The Subject line contains the position title already for you.
Email: firstname.lastname@example.org Email: email@example.com
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