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Import Logistics Supervisor - Freight Forwarding - Montreal, QC
Well-established International Global Logistics firm with strong presence in Canada
is looking for experienced person with 4-7 years of Montreal-based International Ocean Imports
experience, strongly customer focused, proactive in customer follow up, good team
leader, positive and works well with other people.
- Leads, motivates and supervises a team of Ocean Import specialists
- Drives performance improvement of the Specialists to achieve KPIs
- Participates in reviews with Head of Department and other Team Leads ideas for enhancing overall service quality
- Prioritizes and delegates work tasks among the team members
- Ensures that all customer enquiries are responded promptly and professionally
- Collaborates with other functions to ensure smooth customer-related process flow
- Takes an active role in the development and coaching of Freight Forwarding Specialists and identifies training needs
- Serves as escalation point for his/her team, customers, other functions, overseas offices and other parties
- Escalates issues when necessary
- Proven track record in a Freight Forwarding Supervisory role, with excellent customer interaction skills
- Extensive knowledge of Freight Forwarding processes and systems
- Ability to take ownership and guide an operations team
- Ability to lead and coach effectively
- Ability to identify and meet customer needs in a pleasant and friendly manner
- Excellent communication, motivation and interpersonal skills
- Self-directed working style – Leads by example
- Excellent Bilingual telephone and E-mail skills required
- Commercial attitude
Compensation: According to industry qualifications
Please attach your resume to the email generated. The Subject line contains the position title already for you.
Email: [email protected] Email: [email protected]
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Serving Freight, Customs and Logistics
Professionals in Canada and the USA.
(416) 865-0695 Toll-free, North America: 1 (866) 996-9984
Buckley Search Inc. serves the Freight, Customs and Logistics sectors throughout North America. Established in 1990, we provide highly experienced guidance in matters of career transition, industry compensation, and represent opportunities with progressive-minded companies seeking talented people for mutual growth. We are the only recruitment firm in Canada that is accepted as an Associate Member of CIFFA and the CSCB.
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